Looking to recruit a Senior Infrastructure Engineer for an international insurance company based in Dublin city centre. Join a growing team in a company with huge plans for growth, hybrid work model.
The ideal candidate will hold a key role within the IT team. You will need to provide 3rd line BAU activities to over 250 users in across the company's many locations. There will be a need to design and deliver high quality infrastructure projects and to work in a proactive and cooperative manner.
MAIN RESPONSIBILITIES
* Provision of BAU Infrastructure support to internal stakeholders.
* Ensure optimal availability and performance of critical infrastructure components and applications.
* Act as a key internal technical resource for major change projects.
* Work closely with 3rd party vendors to ensure service provision and project delivery meet or exceed business expectations.
* Act as an escalation point for complex support issues.
* Be responsible for the overall health of the infrastructure.
* Scope, design and implement new systems.
* Produce and maintain high quality system and project documentation.
* Monitor incoming security threat alerts and act when required.
* Provide regular feedback to the Head of Infrastructure for projects, incident management and change management.
* Mentor and guide junior members of the team.
* Work closely with other technology teams (internal and external), tech architects and business owners to refine requirements and translate business needs into IT solutions.
* Work to ensure there is always an approach of continuous improvement and implementation of best practice.
* Effective documentation of relevant tools and reports.
* Work with the software teams as needed to ensure the technology environment requirements are known and are properly supported, fit for purpose, and kept up to date.
* Create a supportive and rewarding working environment that aligns with the company culture as well as instilling a sense of ownership, accountability and technical excellence in your team driving efficient processes and constantly push engineering best practice.
* Monitor efficiency of resource use and efficiency of delivered systems.
* Regular progress reporting, defining and reporting KPIs and key objective/result metrics including helping your team define, drive and achieve their objectives and key results.
* Keep stakeholders up to date on all activities that affects their individual goals and be a point contact for work status.
* Continual focus on long term technology effectiveness, simplicity of solutions and appropriate controls.
* Estimate projects and tasks, working closely with technical and business teams as needed.
DESIRED EXPERIENCE
* Bachelor's degree in a relevant field.
* 5+ years' experience in a similar technical role.
* A mentality focused on strong customer service with the ability to develop and maintain relationships with stakeholders at all levels.
* Fluent in Agile/Scrum.
* Strong motivational and people skills, helping team members to excel in a culture of collaboration and openness.
* Excellent organisation and time-management skills, with demonstrated ability to work in a dynamic and fast-paced enterprise level environment.
* Clear ability to run and manage processes efficiently, including change processes, aligning with other teams as needed.
* Able to deliver objectives assigned to you with a strong sense of urgency.
* Adaptable working in a heterogeneous IT environment.
* Supporting and building a team culture of security, innovation, efficiency, accountability and initiative, with a focus on process simplification and outcome delivery.
* Work closely with technical leadership and peers to create product roadmaps, estimate work packages and set priorities for your teams.
Technical skills:
* Windows OS systems administration knowledge (Windows Server 2012 R2/2016/2019, Windows 10).
* Experience managing Windows domain environments at an advanced level (Active Directory, Group Policy, Certificate Service etc).
* Strong Azure, O365 and Exchange Online administration skills.
* Extensive experience working in a heavily virtualised environment (VMWare v6.5+ ideally).
* Previous experience administering and maintaining Storage Area Networks.
* Basic SQL server administration.
* Previous experience working of firewall, switch, or router administration (Palo Alto or Cisco Preferred).
* Good experience with application packaging and deployment.
* Security Tools - Mimecast, Zscaler, BitDefender.
* Unified Communications - Cisco Webex, Microsoft Teams.
* Experience setting up and maintaining desktop image deployment solutions.
* Experience setting up and maintaining patch deployment solutions.
* Demonstrable experience of working with an identity & access management solution (such as OneLogin, Duo, Okta, ADFS).
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