Level 2 Microsoft Support Engineer Contractor Location: South East Ireland (on-site) Contract Type: Independent Contractor Contract Duration: 6 months initially, with strong potential for extension Start Date: ASAP Rate: Competitive day rate Transport: Own vehicle and full driving licence required About the Role We are currently partnering with a well-established client in the South East of Ireland to recruit experienced Level 2 Microsoft Support Engineers for an on-site contractor role. This is a fantastic opportunity to join a busy IT support environment and play a key part in delivering high-quality desktop and user support across a dynamic organisation. Key Responsibilities Provide Level 2 support for Microsoft desktop environments, including troubleshooting Windows OS, Office 365, Teams, and other standard business applications Handle escalations from Level 1 support and manage more complex desktop issues Support device imaging, deployment, and software installations Manage user accounts, permissions, and security settings within Microsoft Active Directory Provide hands-on support for hardware (desktops, laptops, printers, peripherals) Maintain documentation for systems, procedures, and incident resolutions Collaborate with internal teams to ensure timely resolution of issues Travel between local sites may be required mileage will be reimbursed Skills & Requirements Proven experience in a Level 2 IT support or desktop support role Strong knowledge of Microsoft Windows 10/11, Office 365, Teams, and Active Directory Familiarity with device imaging, remote desktop tools, and troubleshooting hardware Excellent communication and customer service skills Ability to work independently and manage priorities Own transport and full Irish/EU driving licence required Desirable (Not Essential): Microsoft certifications (e.g., MCSA, MD-100/101) Experience working in a fast-paced or multi-site environment Exposure to ITIL practices Interested? If you're an experienced Level 2 Microsoft Support Engineer looking for your next contract role, wed love to hear from you.