PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
As part of the Asset Finance team in PTSB you will provide a pro-active and re-active service to make sure our customers meet all of their Asset Finance requirements in line with their own financial goals.
You will exceed customers?
expectations through the quality and timeliness of service and by providing excellent customer experience at the first point of contact.
Responsibilities:
At the first point of contact, you will provide outstanding service in every interaction with customers whose needs are predominantly service focussed, helping the organisation to achieve its goals.
Accurately and compliantly complete right first time processes and procedures while providing the customer with a seamless and positive experience.
Take the correct actions to deliver good customer outcomes for any customer need, regularly reviewing and taking mitigating actions when gaps are identified.
Deal with all customer queries through to completion, within given time scales, referring any queries to your colleagues and other departments as necessary.
Liaise with other internal departments such as Business and Commercial, Motor, RCC and Business and Commercial Support to ensure a smooth on boarding journey for the customer.
Requirements:
APA in Loans.
Experience of working in the financial services industry and an understanding of the Asset Finance product offering.
Good planning and organisational skills, with the ability to deliver to deadlines.
The ability to prioritise work to achieve quality results within set times-scales.
Organisational skills and a strong orientation towards creative problem solving and managing detail.
Experience in providing a dedicated support to a regulated sales team by completing lower value finance deals in a timely and efficient manner.
Good knowledge of Microsoft Office, especially Excel Good numerical skills and ability to understand accounts and bank statements.
Knowledge and understanding of procedures with regard to regulatory requirements, and technical knowledge on relevant products.
Knowledge of regulation and compliance, such as data protection, money laundering and financial Services authority regulations Detailed knowledge of the financial services product range on offer by Asset Finance The ability to work in a team-based environment.
This is a permanent position based onsite in PTSB's St. Stephens Green, Co. Dublin.
Is this you?
Please apply online on our website or via the apply link of this role.
Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.
We reserve the right to draw up a shortlist for interview.
The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion.
We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.