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Customer Success Manager (German Speaker), Dublin
Client:
iStockPhoto
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9b1e67e46edf
Job Views:
88
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Customer Success Manager - German speaker
Location: Dublin, ROI
Workstation: Hybrid
PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE. YOU MUST HAVE BOTH IN ORDER TO BE CONSIDERED.
Who You Are:
* The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of Spanish and German clients across Europe.
* You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more.
* You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure.
* You delight in deep discovery and solution-selling.
* Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.
* Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.
* Follows up on all assigned/designated contract renewal opportunities.
* Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
* Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
* Meets and exceeds quarterly sales quota for contract renewals.
* Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images.
* Enters accurate customer and sales data into Salesforce and related systems.
What You'll Need:
* Experience consistently meeting or exceeding sales targets.
* Experience with enterprise/solution selling.
* Ability to grow and lock in revenue of client base of assigned accounts.
* Skills to sell and upsell, growing customer retention and underpenetrated accounts.
* C1 Level or above in English and German.
* An additional language to the above is advantageous, however not essential.
* Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
* Experience developing accounts and finding opportunities to grow accounts within a sector.
* Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions.
* Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.
Benefits for qualifying employees at Getty Images:
* Health Insurance: Health Insurance is through Irish Life Health. Our plan covers you for day-to-day costs that can add up. Getty Images covers 100% of the individual employees cost and you have the option to add your spouse or dependents at an additional cost.
* Time off: Work/life balance is important to us. In addition to public holidays, Getty Images offers 25 paid holidays per year.
* Company Paid Holidays: Employees enjoy company-paid holidays for each of our global locations.
* Group Life and Disability: Group Life and Disability is through New Ireland Assurance. Getty Images pays 100% of the cost and all employees are automatically enrolled in this benefit from the first day of your employment.
* Employee Assistance Programmes: We have 2 different Employee Assistance programmes. These are both free, confidential counselling and advice services available to employees 24 hours a day, 365 days of the year.
* Pension: Through our provider Aviva Life and Pension, all employees can participate in our Pension Plan. Getty Images will match 100% of your contributions, up to a maximum of 5% of your base salary!
* Learning & Growth: We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more.
Who We Are:
Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.
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