Your Role as Director of Operations:
Smooth Operations:
Ensure the seamless running of all services and operations across the resort.
World-Class Hospitality:
Consistently strive to exceed guest and member expectations with exceptional service.
Brand Ambassador:
Uphold high standards while embracing the resort's unique ethos.
Guest Relations:
Address comments, complaints, and queries to ensure guest satisfaction.
Effective Communication:
Enhance guest experiences and actively promote resort services and facilities.
Cost Management:
Control departmental costs, ensuring alignment with budgets.
Inspire Excellence:
Motivate and lead staff with the spirited brand values of our resort.
Team Collaboration:
Work closely with middle management to develop and lead the team.
Service Standards:
Maintain high standards of service, uniforms, and staff welfare.
Management Communication:
Ensure effective communication with senior management and other teams.
Maintenance & Cost Control:
Report maintenance issues and assist with costings.
What We're Looking For:
Seasoned Pro:
Previous experience in a similar hospitality role in a 4* or 5* property.
Creative Visionary:
A standards-driven manager with exceptional attention to detail.
Inspirational Leader:
Proven ability to lead, develop, and motivate a team to exceed customer expectations.
Financial Whiz:
Strong financial and business acumen, including driving revenue, managing budgets, and delivering a sales & marketing plan.
Collaborative Partner:
Focus on working with department heads to enhance the overall guest experience.
Organisational Maestro:
Excellent organisational, communication, and interpersonal skills.
Dynamic Team Player:
Ability to thrive as part of a hotel management team in a busy environment.
Ready to Lead the Operations Excellence?
Join Choice People and be part of a trailblazing team where your leadership and passion will be truly valued.
Apply now and embark on the next exciting chapter of your career
Skills:
Food and Beverage Manager Director of Food and Beverage Director of
Operations Benefits:
car parking Bonus