Our values start with our people, join a team that values you!
We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings.
As part of our team, you will experience:
* Success. Our winning team pursues excellence while learning and evolving.
* Career growth. We develop industry leading talent because Ross grows when our people grow.
* Teamwork. We work together to solve the hard problems and find the right solution.
* Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
General Purpose:
* Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.
* Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment.
* Recruits, trains and develops Associates.
* Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner.
Essential Functions:
* Leads all Company Best Practices and maximizes productivity.
* Analyzes Store reports to evaluate controllable expenses and overall Store performance.
* Addresses any variance to Company standards with appropriate action plan.
* Ensures proper scheduling of Associates to meet business objectives.
* Responsible for payroll administration including daily punch edits and payroll reporting as needed.
Organizational Development:
* Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
* Responsible for addressing personnel and performance issues including coaching and disciplinary actions.
* Ensures compliance with Ross personnel policies and procedures.
Expense Control:
* Leads all expenditures to be within budget.
* Controls payroll hours to plan.
Maintaining a Safe & Secure Environment:
* Maintains adherence to Company safety policies.
* Ensures all Associates understand emergency operating procedures.
Customer Service:
* Treats all Customers and Associates with respect.
* Demonstrates courtesy, friendliness, and professionalism at all times.
* Supervises and coaches Retail Associates in providing efficient service.
Personal and Store Brand:
* Leads all Store Associates in a professional appearance.
* Represents and supports the Company brand at all times.
Merchandise Processing and In-Store Marketing:
* Ensures recovery, sizing and markdowns are completed to Company standards.
* Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention:
* Responsible for training Associates on Loss Prevention programs.
* Demonstrates integrity and honesty in all interactions.
Competencies:
* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution
Qualifications and Special Skills Required:
* Five or more years of Store management experience in a retail environment.
* Must maintain a high level of Customer service.
* Ability to train, coach and develop Associates.
* Fluency in English.
* Ability to work evenings and weekends.
Physical Requirements/ADA:
* Ability to use all Store equipment.
* Ability to spend up to 100% of working time standing, walking, and moving around the Store.
* Ability to perform basic mathematical calculations commonly used in retail environments.
Supervisory Responsibilities:
Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.
Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer.
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