About the Role:
We are seeking an enthusiastic IT Support Officer to join our Credit Union’s team. In this role, you will work closely with third-party IT Managed Service Providers (MSPs) and a dedicated IT company that manages our banking software system. You’ll be responsible for managing IT tickets, coordinating with external providers, and providing basic 1st line support. Additionally, you will ensure smooth IT operations and assist with troubleshooting and equipment maintenance within the office.
Key Responsibilities:
* MSP Coordination: Liaise with IT MSPs to log, track, and escalate IT tickets. Prioritize sub-branch disconnection issues and ensure swift resolution.
* 1st Line Support: Provide basic IT support such as troubleshooting Microsoft Teams, Windows, Active Directory (e.g., adding/removing users), and Office 365 issues (password resets, mailbox problems).
* Project Management: Assist with, and at times lead out on delivering specific IT Projects within agreed timelines and performing other ad hoc duties as needed.
* Equipment Management: Respond to and log support calls for faulty equipment, including printers, scanners, PCs, and banking terminals.
* Server & Network Management: Analyze monthly server and network performance reports from our IT provider and address deficiencies. Ensure server rooms are secure and well-maintained.
* Penetration Testing & Due Diligence: Manage IT due diligence conducted by MSPs and source reputable providers to perform IT penetration testing.
* Software Updates: Handle software updates proposed by our banking software provider and troubleshoot related technical issues such as print mapping and user access.
* User Access & Security: Enforce user access security policies and maintain proper permissions across systems.
* CCTV & Phone Systems: Manage relationships with CCTV and phone system providers, ensuring issues are resolved promptly.
* Asset Management: Review and maintain the IT Asset Management Register. Propose necessary equipment upgrades to management.
* Vulnerability Management: Engage with MSPs on network vulnerability scanning and implement recommended actions to mitigate risks.
Requirements:
* Bachelor’s degree in IT or 1 years experience.
* Strong customer service skills, comfortable with coordinating via phone and email.
* Knowledge of Windows, Active Directory, Microsoft Teams, and Office 365.
* Good organizational skills with the ability to manage multiple tasks.
* Willingness to learn and develop in a dynamic IT environment.
Preferred:
* Experience in customer service or helpdesk support.
* Familiarity with Managed Service Providers (MSPs) or working with third parties.
If you are a recent IT graduate looking to start your career in a supportive, hands-on environment, we encourage you to apply!
Job Type: Full-time
Schedule:
* Monday to Friday
* Weekend availability
Work authorisation:
* Ireland (required)
Work Location: In person
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