DescriptionWorking in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.
As an Applications Support in our dynamic IT team, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll have the opportunity to fix application and data issues, gain exposure to software development, testing, deployment, maintenance, and improvement, and grow your career in any direction you choose. This role offers the chance to work with a variety of tools and technologies, and to make a real impact on our business operations.
Job responsibilities
Hands on experience in automation, monitoring, resiliency, and delivery.
Leading and driving the identification of single point of failures and implementation of automation and monitoring improvements across the application and infrastructure environment using tools such Control-M, Netcool, Splunk, Geneos, Grafana, Datadog, Dynatrace and OpenSearch.
Assist with Root Cause Analysis (RCA) and expert experience at application alert fine tuning to prevent issues related to incidents.
Experience leveraging Splunk required with an analytical mindset to drive identification of patterns/trends which would predict problematic situations.
Cloud adoption readiness – Partner with the Merchant Services SRE team as refinement of the deployment journey is conducted. Partner with AD and infrastructure teams to ensure application support team provides an excellent customer experience.
Weekend support as part of rotational shift-based coverage.
Required qualifications, capabilities and skills
At least 3 years of Application support / Production Management work experience in the Banking and Financial services industry on Change, Incident and Problem management.
Must have support engineering experience working knowledge of SQL and experience on Linux/Unix, Apache, tomcat, SQL, Perl, Python and Shell scripting.
Experience on the AWS console environment and hands-on OpenSearch, Grafana, Datadog, AWS monitoring, S3 buckets, lambda functions.
Strong understanding of scripting/programming industry practices, to automate any repetitive tasks and provide alerting.
Capable to execute and deliver on a multitude of concurrent initiatives in a dynamic environment and ability to work independently as a self-starter, and within a team environment.
Excellent interpersonal skills, energetic and a self-starter. Good communication skills, both verbal and written, with the ability to clearly convey technical information while lead large conference calls.
Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously.
Preferred qualifications, capabilities and skills
Domain knowledge or working experience in Card Issuing and/or Merchant Acquiring is a plus.