The role requires understanding of the payments industry and GoCardless products to effectively support our customers as well as the regulatory requirements associated with operating as a payment institution.What excites you Customer Support: Working with our new and existing customer base resolving any issues effectively.Product Expertise: Gain in-depth knowledge of our payment solutions to effectively support customer onboarding and customer day to day payment processing needsSystem Proficiency: You are excited to learn and use our systems and tools.Process Improvement: Seek to improve processes and the customer experience through feedback and data-driven problem solving.Customer Advocacy: Act as the customer voice in coordination with other teams to solve customer issue and improve customer experienceCross-Functional Collaboration: Collaborate with cross-functional teams to ensure customer satisfaction and retention.Industry Awareness: Stay updated on industry trends and best practices to continually improve customer experience.
What excites us Customer centricity: Passion for helping customers.Language proficiency: Fluency in French and English.Strong listening skills and verbal and written communication abilities: Understand customer needs or issues and deliver clear responses via calls and emails.Strong attention to detail in a financial and regulatory environment.Experience managing multiple priorities.Enjoy working cross-functionally and partnering with other teams.Operational mindset with a focus on improving effectiveness and efficiency.
(some of) The good stuff Wellbeing - stay healthy with dedicated support and medical coverWork away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team levelEquity -all permanently employed GeeCees receive equity so we can share in the success we achieve togetherParental leave -to suit everyone embarking on life's great adventureTime off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')