Community Operations Analyst
We are seeking a skilled Community Operations Analyst to join our team at Covalen. This role will involve assisting clients in resolving inquiries, analyzing data to improve user experience, and enforcing client terms of use.
Duties and Responsibilities:
* Assist clients in resolving inquiries empathetically and on time.
* Become knowledgeable about client products and community standards.
* Makes well-balanced decisions and be an effective advocate for the community.
* Utilize market-specific knowledge to spot scalable solutions to improve support for users.
* Gather, analyze, and utilize relevant data to develop ways to improve user experience.
* Enforce client terms of use by monitoring reports of abuse.
* Review reported content within agreed turnaround times and standards of quality.
* Identify inefficiencies in workflows and suggest solutions.
* Recognize trends and patterns and escalate issues outside company policy.
Essential Competencies:
* Strong personal resilience to operate in a pressured environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions and solve problems.
* Effective time management and prioritization skills.
* Ability to work as part of a team.
* Consistency in hitting KPIs on time.
Benefits:
* Health Insurance.
* 25 days Annual Leave.
* Free meals and snacks onsite.
* Extensive Training and Development.
* Access to Covalen's Wellness Programs.
* Tax Saver Travel Card.
* Bike to Work Scheme.
About Us:
At Covalen, we champion diversity and equality, fostering an inclusive environment where everyone feels valued and respected. We recognize the strength found in diverse backgrounds, skills, and experiences of our team members.