Job Title: German Customer Relationship Agent
Location: Dublin, 20 minutes from city centre
Type: Permanent
Hours of Work: 8 hour shifts. Rotating 8 week roster with day, evening, alternating weekends and 1 week of night shifts (nights worked remote).
Salary: OTE €39,000 + bonus values €2-3K per annum & excellent benefits
Benefits: Pension Scheme, Health care + dental, Annual Leave of 25 days + 10 public holidays, Free car parking/public transport subsidy and more.
Role: Hybrid Model – 3 days WFH & 2 days WFO (6 months onsite training)
We are seeking a Customer Service Agent to join our team in Dublin. This role offers an opportunity to work with a dedicated team that provides exceptional customer service to our clients. As a Customer Service Agent, you will be responsible for supporting our customers' needs via various communication channels.
Your key responsibilities will include providing high-quality customer service, assisting with communication on a range of projects within the business, and working closely with internal departments to ensure key metrics are met.
The Role:
* Provide high quality support service via phone, chat and email that exceeds all client expectations.
* Respond to customer enquiries efficiently and professionally, liaising with other departments for support to ensure sufficient response is delivered. When required, ensure case ownership and follow up on your individual caseload.
* Liaise with internal departments to ensure key metrics are met.
* Ensure a faultless service for all clients.
* Ensure accuracy in all correspondence and update the system accordingly.
* Undertake additional tasks as delegated by the team leader. Assist internally with administration as required.
* Be committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customers.
* Follow guidelines and policies, and continually remain updated.
The Candidate:
* Fluency in written and spoken German is essential.
* Additionally, fluency in English (C1) for communication purposes.
* Preferably 1 year's experience in a customer service-related field.
* Strong analytical and problem-solving abilities.
* Excellent multitasking and time keeping skills.
* Working towards targets and team KPIs in a fast-paced environment.
* Flexible & works well as part of a team.
* Able to work independently, solve problems and deal patiently with customers.
* Excellent communication, interpersonal and eloquent writing skills in both languages.
* Able to commute to Dublin-based offices on hybrid model.
This role is a driving force for the success of the company and demands the highest level of professionalism and customer service.