Customer Resolution Delivery Co-worker - 24 hour contract
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
IKEA Dublin is looking to welcome a Customer Resolution Co-worker.
Are you passionate about delivering exceptional service and ensuring quality in every task? Your role will involve ensuring quality deliveries by handling stock with care to guarantee prompt and accurate deliveries to our diverse clientele and various store branches. You will also visit customers' homes to resolve complaints, deliver, or replace missing stock, ensuring customer satisfaction, and comply with all health, safety, and security requirements while engaging confidently and diplomatically with customers, co-workers, and service partners.
WHAT WE OFFER
* Salary €15.25 per hour
* 24 hours working 5 days per week including alternative weekends. Working hours are between 9am to 8pm
* We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
* 15% IKEA discount & discount portal helping you save €100’s on High-street retailers.
* Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
* Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.
* Free healthy meal option, salad bar, fruit, and hot/cold drinks.
WHAT YOU'LL NEED TO HAVE
* You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own.
* Excellent communication skills and problem-solving abilities.
* You are computer literate and able to work with technology.
WHAT YOU'LL BE DOING DAY TO DAY
* Focused on prompt and careful handling of stock to ensure quality deliveries to our diverse clientele and various store branches, following prescribed workflow and routines.
* Comply with all IKEA health, safety and security rules and requirements.
* Communicate professionally to all IKEA customers, co-workers, and service partners in a confident and friendly manner, handling complaints and claims efficiently and with diplomacy.
* This is a manual handling role where you are required to move products in a safe manner.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.
RECRUITMENT PROCESS INFORMATION
* Let us know if you require any adjustments to be made during the interview process as soon as possible.
* Please attach an updated CV with your application so we can get to know you better.
* Shortlisted candidates will be invited by email to attend a face-to-face interview.
* Final offers of employment are contingent upon clear results in mandatory background checks. Background checks must be completed by all successful candidates.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email me at june.priest@ingka.ikea.com and I will be happy to help!
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
* Living our values
* Being your unique self, while respecting and including others
* A passion for home furnishing
* Performing & delivering while learning & developing
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