Job Summary:
We are seeking an experienced Freight Forwarding Team Manager to lead and oversee our clients team in delivering seamless logistics solutions. The ideal candidate will have a strong background in freight forwarding, exceptional organizational and communication skills, and a proven ability to manage and motivate a team. This role involves both strategic planning and day-to-day operational oversight.
About the Role:
This role is based onsite in Carrigtwohill.
Key Responsibilities:
* Manage and supervise a team of freight forwarders, logistics coordinators, and support staff.
* Assign workloads, set priorities, and ensure deadlines are met.
* Conduct performance reviews, provide coaching, and foster professional development within the team.
Freight Forwarding Operations:
* Oversee all freight forwarding processes, including air, sea, and road shipments.
* Ensure compliance with international trade regulations, customs requirements, and company policies.
* Address and resolve escalations related to shipping, documentation, or customer concerns.
Client Relations:
* Serve as the point of contact for key clients, providing updates on shipment status and addressing concerns.
* Develop and maintain strong client relationships to ensure customer satisfaction.
* Identify opportunities to enhance service offerings and grow client accounts.
Process Improvement & Strategy:
* Analyze workflows and identify areas for process optimization.
* Develop strategies to improve operational efficiency, cost savings, and overall performance.
* Stay updated with industry trends, technologies, and regulatory changes.
Key Qualifications & Experience:
* Minimum 5+ years of experience in freight forwarding, with expertise in air, sea, and road freight.
* Demonstrated experience managing and leading a team in a logistics environment.
* Strong knowledge of freight management systems and tools.
* Familiarity with customs procedures, Incoterms, and trade compliance requirements.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and logistics software.
* Excellent leadership, communication, and interpersonal skills.