Job Title
Receptionist
Job Description Summary
We have a great opportunity for a Receptionist to join their team working at one of our newest client sites in Dublin, Ballsbridge.
As the Receptionist, you will deliver First-Class Front of House services to our clients and colleagues, welcoming visitors and colleagues in a professional and friendly manner.
Core Responsibilities:
1. Ensure all visitors and colleagues are signed in as specified by the Property procedures.
2. Ensure that clients are escorted to their hosts in a timely manner.
3. Book meeting rooms, whether the enquiry is via phone, email, or in person.
4. Maintain the Front of House area to an excellent standard, reporting any failures on the Help desk system.
5. Liaise with the onsite catering team to ensure everything is booked as requested.
6. Ensure the rooms are adequately stocked with pens, pencils, and papers.
7. Communicate any key visitors or events to the Facilities Manager.
8. Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time.
9. Ensure Meeting Rooms are left tidy and clean for the next meeting.
10. Achieve the highest standards of quality, service, and presentation of the business. Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately.
11. Help create a one team culture by sharing best practices and attending regular 10 at 10 meetings.
12. Understand and strictly adhere to Cushman & Wakefield and client procedures and protocols of the building with regards to Health & Safety and Security measures.
13. Integrate with the other members of the workplace team.
14. Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business.
15. Conduct daily floor walks to ensure all facilities are working properly, such as lighting and cleanliness and IT, reporting to the relevant helpdesk.
Knowledge:
1. Solid educational background.
2. Customer service background essential.
3. IT Skills, including Outlook, Excel, and Word.
Skills and Experience:
1. Ability to perform in a fast-paced environment.
2. Experience in a customer-facing environment is essential.
3. Excellent communicator at all levels.
4. Polite and confident telephone manner.
5. Ability to multi-task and work under pressure.
6. IT literate – able to use booking systems.
#J-18808-Ljbffr