About the Role
The Head of Visitor Experience is a pivotal role that demands a strategic leader with exceptional people skills, a commitment to excellence in customer service, and a strong commercial acumen.
This role is responsible for making a significant impact on the overall visitor experience and contributing to the success and growth of the organisation.
Key Responsibilities:
* Manage all elements of the end-to-end physical visitor experience.
* E nsure all customer touch points and connections are carefully considered and developed.
* Lead, motivate, and manage a diverse team of over 150 employees.
* Foster a positive and inclusive workplace culture.
Requirements:
* Formal qualifications in event, food and beverage, hospitality, hotel or visitor experience operations business management.
* Strong leadership and people management skills.
* At least 10 years of customer service, hospitality, event and operations experience in a similar industry.
* A deep understanding of end-to-end customer journeys.
* Effective management of NPS and customer service in a high volume, high traffic environment.
We Offer:
* Contemporary work life balance policies and wellbeing activities.
* Subsidized gym membership.
* Contributory pension scheme.
* Lunch allowance of €7/day when on site.
* €600 Product allowance.
* Annual bonus (dependent on performance).
* Annual merit based increases.
* Share options.