Receptionist/Showroom Host
Audi Naas is seeking a highly skilled and motivated Receptionist/Showroom Host to join our team on a full-time basis.
About the Role:
The successful candidate will be responsible for ensuring that all our clients have a positive experience when they visit our showroom. You will be the first point of contact for our customers and should be able to provide excellent customer service at all times.
Main Duties and Responsibilities:
* Meet and greet customers and visitors to the showroom in a prompt, friendly, efficient and professional manner.
* Answering telephone calls and directing them to the appropriate department or person.
* Responding to emails and monitoring the showroom inbox.
* Assisting clients with their queries and directing them to the right department or representative.
* Managing the customer waiting and refreshment areas in the showroom.
* Responsible for POS materials e.g. Price Lists, Brochures and Silent Salesman materials, ensuring all are up to date and compliant with corporate identity guidelines.
* Administration duties- vehicle registration, taxing & change of ownerships, demonstrator logs and ad-hoc duties as required.
* Provide additional administrative support to the Sales, Service & Finance teams as required.
* CRM data entry and reporting using the Dealer Management System (Kerridge).
Person Specification:
* A self-motivated professional with excellent customer service skills.
* Ability to multitask and maintain composure under pressure.
* Strong interpersonal skills, with a friendly and professional demeanour.
* Polite and clear telephone manner.
* Influential communicator with excellent verbal and written communication skills with fluent English.
* A team player with an adaptable and flexible approach to work.
* Excel at understanding, anticipating and meeting customers' needs.
Key Competencies:
* Minimum of two years' previous experience in a customer facing role in a fast paced environment.
* Prior experience in a similar full-time role within the Motor Industry would be a distinct advantage.
* Demonstratable administration and IT skills.
* Prior experience of Kerridge would be advantageous.
What We Offer:
* Company events.
* Employee assistance program.
* Employee discount.
* On-site parking.
* Sick pay.
Working Hours:
Monday to Friday, 9am to 6pm.
Application Information:
Please note that this is a full-time position based in Audi Naas. If you are interested in this opportunity, please submit your application by 30th November 2024.