Retail Support Analyst - EMEiA Retail Fulfilment Operations (RFO)
Cork, County Cork, Ireland
Operations and Supply Chain
The Retail Fulfilment Operations (RFO) team strives to provide operational excellence for best-in-class customer support. RFO turns fulfilment into a key value proposition for Apple’s direct customers, through detailed planning, execution and strategic programs.We are seeking a dynamic, highly motivated candidate with supply chain operations experience and strong SAP, communications & analytical skills. You will have significant interaction with several internal departments such as Supply Demand Management & Execution, Logistics, Retail Market Development,Merchandising, Apple Retail Stores and our counterparts in Cupertino and in other regions.
Description
Support & execution of order change management processesinline with Apple’s strategy for online business, manage order backlog exceptionsManage Inventory control processes to ensure optimal stock levels in stores at all timesSupport operational queries from Retail Stores and partner organisationsCustomer focused with a positive ‘can-do’ attitudePractical and pro-active approach to problem solving, solution orientedInnovative, proven ability to learn complex system and process information, with a focus on simplification and automationSupport key fulfilment projects from review of business requirements, development of test cases and completion of user acceptance testing.Collaborate cross-functionally to ensure project goals are achievedStrong analytical skills; should have the ability to evaluate, analyse and present data with meaningful insightsAbility to quickly identify trends and recommend actions to drive positive business impactExcellent interpersonal & influencing skillsStrong communication and presentation skillsStrong work ethic, perseverance and flexibility to react to the challenges of a fast-paced environment
Minimum Qualifications
* Proficient in SAP, experience of SAP HANA an advantage
* Excel & Tableau experience or other data reporting / data visualisation tools
Key Qualifications
Preferred Qualifications
* Experience in supply chain management / operations.
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