Clinical Quality Administrator - UPMC Ireland
Location: Swift Square One
Job type: Permanent
Overview of role:
The focus of the role of Clinical Quality Coordinator is to support the hospital’s mission - “to serve our communities by providing outstanding patient care and to shape tomorrow’s health system through clinical and technological innovation, research and education”. The Clinical Quality Coordinator will be responsible for supporting the quality function within the hospital and will work closely with the wider UPMC Quality function and Senior leadership team. The Clinical Quality Coordinator will support management with JCI accreditation within the hospital and will be responsible for ensuring and coordinating all aspects of evidential compliance in the form of policies & procedures, KPI’s, QIP’s, audits, tracers and data collection. This position is responsible for contributing to hospital-wide and departmental quality initiatives. This involves performing the assessment and analysis of operations and processes.
Primary Duties and Responsibilities:
1. Work in collaboration with the General Manager, Clinical Risk & Patient Safety Manager in the development of the hospital quality improvement/quality assurance programme.
2. Assist in coordinating the Joint Commission International (JCI) accreditation and national accreditation and licensing process (HIQA, EPA).
3. Assist with conducting or supporting clinical and non-clinical audit activities.
4. Ensure application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality and service outcomes.
5. Liaise with Administrators, Department Heads, Managers and committees to identify Quality Improvements projects required; and lead or co-facilitate as appropriate to finalize and advance project goals.
6. Effectively communicate improvements that are made to work teams, staff, managers, and administrators throughout the organisation.
7. Be accountable for the quality of the service provided, including customer service and technical aspects.
8. Manage audits and reports on patient and customer complaints, compliments, and patient satisfaction feedback.
9. Support the Management team in the implementation of initiatives aimed at ongoing service development and improvement by fostering a high level of morale among staff while ensuring effective communication.
10. Coordinate and support quality improvement projects within teams with the application of quality improvement science and methodologies.
11. Manage day to day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.
12. Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.
13. Schedule meetings, follow up on agreed actions and maintain minutes.
14. Provide updates to demonstrate working to agreed programme plan.
15. Produce individual workplans to ensure activities are on track with agreed programme.
16. Assist with policy development and review including document control management.
17. Assist with staff education and training on quality improvement and risk management projects and tools and other projects as required.
18. Committee participation as required to promote Quality, Patient Safety, Innovation and Risk Management activities.
19. Maintain accountability for ongoing self-development activities, especially related to presentation facilitation, change management and the application of quality improvement activities.
20. Any other duties that may be assigned from time to time by Hospital Management.
Qualifications & Experience:
Qualifications: Clinical/Healthcare background desirable. Received or currently undergoing a qualification in Quality in Healthcare (Degree or equivalent) desirable.
Experience: 3 years experience in a similar role or healthcare setting. Demonstrate a high level of knowledge of developments within the healthcare quality. Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel and PowerPoint, knowledge and experience of using an email system effectively. Demonstrate a knowledge of applying standards to practice, quality improvement process and quality and safety frameworks. Experience in the application of knowledge on standardisation to practice/process. Prior management or project management skills are desirable that demonstrate the incumbent’s ability to plan, implement, and manage complex projects.
Job Specific Competencies and Knowledge: Knowledge of information systems and process improvement techniques. Data management and analysis expertise is essential, specifically Excel.
Personal Competencies: Strong interpersonal skills, organisational and planning skills. Ability to manage own workload and prioritise effectively. Effective time management skills. Ability to work on own initiative. Ability to work within a multidisciplinary team.
This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the service.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation: Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Benefits: Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition: Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance: Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities: Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC: UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
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