The Role
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?
Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).
What It Looks Like.
1. Creating tell-your-mates experiences that makes guests want to keep coming back
2. Being an authority on local goings-on and inspiring guests with new ideas
3. Being a friendly face and go-to person for guests, contractors and visitors
4. Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
5. Being empowered to use your initiative when dealing with guest complaints or operational challenges
6. Being an active member of the team in meetings and development sessions
7. Supporting the management team in ensuring our apartments stay looking fresh
8. Liaising with contractors and suppliers
9. Being happy working both on your own and as part of a team
10. Taking payments and reconciling the books at the end of the day
11. Actively looking for opportunities to grow revenue and occupancy
12. Identifying upselling opportunities
What You’ll Need.
1. Experience in a customer-facing role
2. Intuitive customer service
3. Natural influencing skills with a knack for managing expectations
4. Proven sales ability
5. Reliable decision-making
6. Confidence to act quickly and take smart risks based on insight
7. Strong grasp of spoken and written English
8. Impeccable attention to detail
9. Confidence using IT systems and software (including Microsoft Office)
Values you’ll share.
1. Courage to question, evolve and be human
2. Curiosity to seek out innovation, change and creativity
3. Confidence to challenge convention and look for better ways to do and be
4. Accountability and the desire to empower those around you
5. Freedom to be yourself at work, just as much as at play
6. Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas
7. Recognition of humanity in yourself and others to learn fast, evolve and grow
When and where.
1. Flexible timings that might include weekends and bank holidays (could be permanent or ad hoc)
2. Based mostly at Beckett Locke, but you might also work at other Locke locations
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