Job Description:
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
The AWS Data Center Community (DCC) organization is looking for an individual with proven and tested leadership skills to join the Facility Operation Center (FOC) team.
The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes.
This role requires strong leadership skills to facilitate collaboration between teams, provide technical expertise, and drive process improvements.
Key Responsibilities include:
* Providing support to team during Critical Site (CSE) and Large Scale (LSE) events
* Deep diving post event data and reviews all After Action Reports (AAR) to ensure standards are met
* Meet or exceed FOC KPI's in project delivery to develop and drive FOC Engineer efficiency projects which reduce manual tasks
* Meet or exceed FOC KPI's in tracking project/program quality of 85%
* Losing systemic infrastructure issues using data driven analysis to drive solutions
* Collaborating with external teams to implement new processes and reduce waste
About the Team:
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
Inclusive Team Culture:
Here at AWS, it's in our nature to learn and be curious.
Mentorship & Career Growth:
We're continuously raising our performance bar as we strive to become Earth's Best Employer.
Work/Life Balance:
We value work-life harmony.
Requirements:
* Several years experience directly related to data center or mission critical facility design and operations
* Several years experience working directly with engineering teams
* Several years experience managing programs across cross functional teams, building processes and coordinating release schedules
* Several years experience performing complex data analysis to justify technical decisions, and present the justification to management in a high level review
Equal Opportunities Employer:
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.