Duty Operations Manager: We are seeking a highly motivated and experienced Duty Operations Manager to join the team at a renowned visitor attraction.
Key Responsibilities
* Oversee daily operations at Craggaunowen Visitor Attraction, including opening/closing and staff supervision.
* Manage and support operational staff, ensuring high performance, motivation, and development.
* Maintain a safe and secure environment for visitors and employees, adhering to health and safety regulations.
* Ensure exceptional visitor experience through staff training, service delivery, and operational efficiency.
* Monitor and manage business-critical systems, including ticketing, security, and IT networks.
* Handle cash reconciliation, rostering, payroll, procurement, and maintenance scheduling.
* Liaise with vendors, tenants, suppliers, and external stakeholders as required.
* Assist in marketing, event planning, and customer engagement initiatives.
* Implement sustainability and green initiatives, overseeing landscaping and environmental projects.
* Manage site inspections, maintenance, and facility upgrades, ensuring energy efficiency and security.
* Represent Clare Tourism Development DAC at external meetings and contribute to strategic planning.
* Undertake additional duties and projects as assigned by management.
Priorities:
* SUPPORT THE HEAD OF OPERATIONS AND ASSISTANT HEAD OF OPERATIONS IN DEVELOPING CRAGGAUNOWEN VISITOR ATTRACTION TO THE HIGHEST STANDARDS.
* ENSURE THE ORGANIZATION'S KEY OBJECTIVES ARE MET BY EFFECTIVELY MANAGING WORKLOADS AND OPTIMIZING RESOURCE USE.
* COLLABORATE WITH THE HEAD OF OPERATIONS AND ASSISTANT HEAD OF OPERATIONS TO MAINTAIN A SAFE AND SECURE ENVIRONMENT FOR BOTH VISITORS AND EMPLOYEES, WHILE ADVANCING INITIATIVES IN CONSERVATION AND SUSTAINABILITY.
* DELIVER A WORLD-CLASS VISITOR EXPERIENCE AND FOSTER A POSITIVE WORK ENVIRONMENT BY IMPLEMENTING KEY TRAINING PROGRAMS AND PROMOTING STRONG EMPLOYEE RELATIONS.