Technical Support Engineer (Junior), Dublin
Client: ICDS Recruitment
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: fd6ad937e761
Job Views: 59
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description
Role Overview:
We are seeking a Junior Technical Support Engineer to investigate and resolve technical issues reported by customers or end-users. The successful candidate will be responsible for diagnosing problems, providing hands-on support with both hardware and software, and ensuring customer satisfaction through clear and effective communication.
Key Responsibilities:
* Troubleshoot and resolve technical issues raised by customers, including analysing system logs, diagnosing faults, and delivering effective solutions.
* Perform initial diagnostics on hardware and software issues related to the company's marking and installation product range.
* Communicate with customers primarily via phone and email, ensuring clear understanding of their issues, providing timely updates, and guiding them through solutions.
* Collaborate with technical teams at headquarters to secure information and solutions necessary for resolving customer queries.
* Continuously engage in product training to stay up-to-date with product features, configurations, and best practices.
* Maintain detailed records, such as internal technical service logs, product updates, changes, and comparisons, to support both internal teams and customers.
* Work closely with colleagues both locally and in HQ to resolve issues efficiently.
* Escalate complex or unresolved technical issues to higher-level support as needed.
* Assist customers with product setup, training, and offer guidance on best practices for using products.
* Take on additional responsibilities as assigned by management.
* The role may require occasional travel within Ireland and internationally.
Required Skills and Attributes:
* A technical qualification in Electrical Engineering, IT, or a related field.
* Strong organizational skills with the ability to manage multiple tasks simultaneously.
* Proven technical expertise with an ability to understand electrical systems, including hardware, software, and networks.
* Ability to stay current with emerging technologies and product developments.
* Ability to work both independently and collaboratively within a team environment.
* Excellent time management and prioritization skills.
* Proficiency in Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
* Experience with CRM systems is advantageous.
* Strong attention to detail with the ability to approach problems methodically and evaluate potential solutions.
* Excellent communication skills, with the ability to explain technical information clearly to both technical and non-technical audiences.
This role is perfect for someone eager to develop their technical expertise while providing valuable support to customers and internal teams.
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