To Apply for this Job Click HereWorking across teams to promote and deliver high quality technical and customer support.
Provide support to end users, solving complex and non-complex problems to minimise system downtime and loss of productivity.Using support tools to manage and track tickets and customer issues.Responsible for advanced troubleshooting of supported services.Escalating issues to management as appropriate.Complete simple /standard set-up activities for computers, printers, multifunction devices and other ICT systems in line with Service Level Agreements.Meeting ticket targets and quality standards; maintaining Service Level Agreements (SLA) on tickets.Monitor the performance of systems and assist with the identification of potential issues and propose solutions.Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes.Maintain effective external relationships with vendors, consultants, and service providers; leveraging these relationships to ensure that the best fit solutions and resources are available to the company.Research and test new product offerings which may become part of our service offerings.Documenting support-related processes and procedures (SOP).Ability to think creatively and identify ways to improve efficiencies, reduce complexity and increase security.Some level of proficiency (as gaeilge) in Irish.
Leaving certificate and some spoken abilities to converse in Irish.Qualifications & Experience Relevant third level degree.Relevant industry recognised certifications (MS-500, MS-700, MS-900, MS-102, MD-102, AZ-104, AZ900, SC-200 or recent equivalents).Minimum 2 years industry experience in a similar role.Proven ability to work on complex technical incidents in a timely manner.Essential Requirements
Technical Knowledge of the following:
Security focused with in-depth knowledge of Security Best Practices.Experience with Microsoft Security Suite, to include implementation of the following: Microsoft Defender, Microsoft Sentinel, Microsoft Lighthouse, Microsoft Purview, Microsoft Entra, Microsoft Intune.Microsoft Windows Operating Systems (Windows 10 and newer).MS Windows Server: 2012, 2016, 2019, 2022.Remote Desktop Server Implementations.Network Infrastructure – experience with Switches, VLAN's, Wireless Access Points, VPN, DNS, Routers, Bridging.Security Infrastructure – experience with Firewalls (SonicWall, Fortinet, Cisco); Spam Filtering Solutions, Web Filtering Solutions, Endpoint Protection.Virtualisation – experience deploying, maintaining, and supporting virtualized (Hyper V & VMware) environments.Cloud – Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud.Backup setups such as Arcserve, Veeam, Azure Backup, Datto BCDR, Datto SAAS, Asigra, Stryve.Experience with scripting languages and technologies (VBScript, PowerShell, etc…).Additional Key Skills & Attributes: Self-management and self-development skills.Strong level of technical aptitude and problem-solving skills required.Self-motivated with an aptitude for creative problem-solving, along with the flexibility to adapt to new tools and techniques.Excellent interpersonal, communication and organisational skills and the ability to multi-task are essential.Willingness and ability to work in a fast-paced and rapidly changing environment.The candidate must demonstrate specific attention to detail.Strong work ethic, with the ability to work individually and as part of a team.Ability to communicate technical information to other technical team members but also to clients who may not have technical knowledge.A highly organised individual with the ability to plan and prioritise workloads effectively for maximum impact and adapt around changing priorities as required.Experience in automation and advantage (via 3rd party software, powershell, PIA, Rewst, etc).To Apply for this Job Click Here
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