Access to Care Advisor - 9 month FTC - UPMC WhitfieldLocation: UPMC Whitfield HospitalJob type: Fixed TermOverview of role: UPMC Whitfield Hospital are recruiting an Access to Care Advisor on a 9-month fixed term contract.
Primary Duties and Responsibilities: Reception,
Switchboard and Outpatients DepartmentDeliver
an excellent patient experience to all our patients and stakeholders both
internally and externally.Manage
all contractor, visitor and patient pathways daily, adhering to policies
and procedures and ensuring a professional service is always delivered.Manage
call volumes and progress any queries left via voicemail in an efficient
and professional manner.General
Administration and Finance Support DutiesLiaising
with medical secretaries, clinical teams, and the central administration /
finance office to ensure matters are dealt with in an efficient manner.Manage
the on-site claims forms process.Cash
management for site.AdmissionsResponsibility
for the smooth running and admission of all patients attending the
admissions, desk daily. The Patient Services Advisors work closely with
the clinical team and suites team to ensure the smooth running of the
admissions function.Utilise
iSoft and Certify to manage the admissions and cash management processes.All
Insurance & revenue collections are completed daily.DNA
& cancellations are actioned and communicated to all relevant
departments. Medical
RecordsTo
efficiently manage the distribution and filing of patients' charts in the
hospital on a daily basis through the hospital patient management system
and by continuous liaison with the ward, pre-assessment nurses,
centralised administration scheduling and finance teams, and consultant’s
secretaries to ensure efficient chart management and distribution.To
trace medical records as they enter and leave medical records and ensure
that this is done on a timely basis.To
review booking forms and make up charts for existing patients according to
department protocol; priority, physical, routine.To
file all correspondence, blood, histology’s, and other test results in
patient’s charts in line with department KPI’s.Qualifications & Experience:One
years’ experience in a similar role or healthcare settingExcellent
working knowledge of Microsoft Office PackagesBusiness/Secretarial
Qualification preferableEqual
Opportunity Statement and Benefits UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.About
UPMC UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that’s close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.