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Responsibilities
* Work effectively with the warehouse manager (or warehouse team members) and national haulage companies to ensure accurate and timely collections from customers.
* Communicate with customers on their shipping needs and ensure all collections, paperwork, and details of shipments are completed accurately.
* Engage in clear and effective communication (both verbal and written) with all service partners to ensure all collections/deliveries are completed on time.
* Cut export documents and handle Export Custom clearance, following up with pre-alerts and flight details to the customer and overseas offices.
* Ensure compliance with revenue and customs regulations.
* Ensure compliance with company procedures and industry/statutory legislation.
* Deal effectively with overseas offices on sales leads, queries, and tracing shipments.
* Ensure invoicing is completed and sent to finance to ensure all billing is completed in line with Finance instructions and processes.
* Meet or exceed customer service standards for both internal and external customers.
Skills and Experience
* 2 to 4 years’ experience as an Air Exports Coordinator.
* Experience in freight/logistics.
* Excellent interpersonal, written, and verbal communication and reporting skills.
* Effective planning, organizational, and monitoring skills.
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