Our Mission
We want to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.
Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day.
At Notion, we want to change this with focus, design, and craft.
Our History
We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us.
Towards a Common Goal
Today, we're growing fast and excited for new teammates to join us who are the best at what they do.
Building a Diverse and Creative Company
We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
About the Office
Notion is an in-person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays).
Office Requirements
Employees spend the majority of their week in the office (including a third day).
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The Role
Customer Success Team Overview
At Notion, our customers are our top priority and we strive to make them love our product as much as we do.
The main role of our Customer Success team is to ensure a top-notch experience for our customers.
Focusing on Product Adoption and Usage
We drive product adoption and usage through a variety of strategies aimed at maintaining a robust account health score.
Closely Working with Sales
We work closely with our Sales team to manage renewals and expand our account base, contributing to Notion's global growth.
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The Job
Job Description
We are looking for a dynamic Digital Customer Success Program Manager who is deeply passionate about cultivating exceptional user experiences and driving value through digital engagement.
Key Responsibilities
* Analyze user engagement metrics to identify trends, opportunities for product adoption, and potential risks, ensuring our users are gaining the most value from Notion.
* Design, scale, and automate programs that lead to ideal success milestones across the customer journey, with a specific focus on customer onboarding.
* Develop and execute digital engagement programs across various platforms (such as web, email, and Slack) to enhance user adoption and stickiness in the product, including content creation, A/B testing, and performance monitoring.
* Implement targeted digital campaigns and tools tailored to different user segments and industries, aimed at driving broader adoption and deeper engagement with Notion's platform.
* Build scalable assets and resources that can be leveraged across all customer segments and tiers of CSMs.
* Craft and maintain essential resources like workflows and playbooks to support program execution.
* Lead cross-functional initiatives, working closely with teams such as Customer Success, Sales, Growth Marketing, and Product Marketing to align on user success strategies and initiatives.
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What You'll Achieve
* Drive adoption and expansion for a product people love that solves real problems: Some of the world's largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife.
* Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you'll be instrumental in helping define our sales-assisted motions.
* Drive 1 to many experiences to serve as the customer's trusted advisor and product expert: You'll build digital programs to educate our customers and dig deep into new use cases of Notion.
* Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
* Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.
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Requirements
* High achievement in marketing or customer success roles.
* Growth mindset, viewing setbacks as learning opportunities, not failures.
* Exceptional analytical skills, identifying trends and insights from data, and translating these into actionable strategies.
* High adaptability, easily acclimating to a rapidly changing business and industry.
* Strong intrinsic motivation to be a top performer and contribute to a team.
* Technical and copywriting chops - having built content before.
* Excellent organizational and program management capabilities.
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Nice To Haves
* Early CS hire at a fast-growing startup.
* Familiarity with Customer Success platforms like Gainsight, CRM systems, or marketing automation tools.
* Experience using Notion.
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Equal Opportunity Employer
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers.
If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply.
If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer.
Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, please let your recruiter know.