Job Overview
This position entails understanding the customers’ needs, identifying new sales opportunities through calls and emails, and helping Key Account Managers close sales deals. It also includes delivering first-line support to valued customers, distributors, and regional sales staff in our markets with reference to multi-disciplined processes including quotations, sales order processing, system set-up, and maintenance.
This role is the main point of contact for the customers, to resolve queries and provide solutions in partnership with staff in sales, operations, supply chain, distribution, and finance departments.
Duties and Tasks
1. Developing new sales opportunities using outbound cold emails, cold calls, and lead follow-ups.
2. Communicating with customers to understand their needs and requirements and identify sales opportunities.
3. Explaining and demonstrating the functions and features of products and services.
4. Maintaining and improving the database of prospects.
5. Keeping up to date with product and service information and competitor offerings.
6. Being the main point of contact for the customer/distributors/regional sales staff.
7. Understanding client’s demand both direct and through distribution, regularly analyzing and anticipating future trends & inputting any insights into demand planning.
8. Maintaining open backlog to avoid customer supply issues.
9. Processing customer purchase orders accurately and in a timely manner.
10. Working with the customer to resolve queries and provide solutions using the CRM or other Element Six tools.
11. Quotations processing in accordance with customer requests.
12. Ensuring the integrity of customer profiles on both ERP and CRM systems.
13. Consignment management.
14. Customer pricing, credit & returns process.
15. Liaising with supply chain, production, distribution, and finance to update on customer requirements.
16. Assisting colleagues as business demands and providing backup during times of leave.
17. Taking responsibility for other duties defined by the business that may be required from time to time.
18. Optimizing work procedures as part of ongoing continuous improvement.
19. Supporting Key Account Managers to provide excellent service to our customers.
20. Participating and supporting customer-centric team initiatives.
21. Providing training & support to new team members.
Education & Experience
1. Minimum 3 years professional experience in a detailed and complex Inside Sales, Customer Service, or Sales Support position within a multinational company is essential.
2. Experience of working with JD Edwards or related ERP systems.
3. Experience of working with CRM systems is an advantage.
4. Proficient in the use of Microsoft Office packages.
5. Third-level qualification in Business or equivalent discipline is an advantage.
The Person
The ideal candidate will be a confident, articulate, and professional solution provider. He/she will have the ability to work on their own initiative while also working as part of a team. The person will have an interest in troubleshooting, process improvement capability, the ability to engage and work effectively with people at all levels within and external to the company, and the capability to handle pressure when situations require. Willingness and desire to work in an environment that allows initiative and requires flexibility are essential.
Travel
Ad hoc travel may be required to support the business requirements.
Job Types: Full-time, Permanent
Additional Pay:
* Yearly bonus
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Flexitime
* On-site gym
* On-site parking
* Private medical insurance
* Sick pay
* Wellness program
Schedule:
* Monday to Friday
Ability to Commute/Relocate:
* Shannon, Co. Clare, CO. Clare: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's (preferred)
Experience:
* Inside sales: 3 years (preferred)
* Sales support: 3 years (preferred)
* ERP systems: 3 years (preferred)
Work Authorization:
* Ireland (preferred)
Work Location: In person
#J-18808-Ljbffr