Reservations Executive
The Hodson Bay Hotel, Athlone has an exciting opportunity for a Reservations Executive to join our friendly and professional Reservations team.
This role is available on a full-time or part-time basis, depending on the successful candidate's availability. Part-time hours will require weekday availability.
About Us
Hodson Bay Hotel is part of the Hodson Bay Group, a company committed to creating a positive working environment where our people feel valued and part of a team delivering excellent service to our guests.
We have been certified as a Great Place to Work and achieved the 'Excellent Employer 2024' Award from Failte Ireland Employer Excellence.
Key Responsibilities:
* Carry out all Reservation duties as per the agreed standard.
* Deal with incoming communications regarding bedroom availability.
* Follow up on provisional bookings and ensure maximum occupancy is achieved.
* Promote a positive image to potential guests on the telephone to maximise Sales.
* Develop local knowledge to answer guest queries.
* Ensure the highest level of Customer care at all times.
* Handle cash/ credit card deposits in a secure manner.
* Communicate effectively with Reception and Sales Departments daily.
* Maximise revenue through Yield Management and occupancy controls.
* Compile quotations for enquiries and follow-up administration on calls.
* Aware of VIPs or important visitors to the Hotel and inform Management.
* Maintain accurate Guest profiles to exceed Guest expectations.
Requirements:
* 1+ years Reception/Reservations experience in a Hotel environment preferred.
* Relevant Third-level qualification desired.
* Experience of the Irish Hotel market preferred.
* Experience of Opera preferred.
* Highly organised, strong team player, and ability to work in a fast-paced environment.
* Attention to detail essential.
* Strong experience of revenue management.
* Good project coordination & communication skills.
* Proficient in Excel & Word.
* Ability to competitively quote for business.
* Strong creativity and ability to think of new innovative ideas to create revenue.
Why Join Our Team?
* We are a Great Place to Work certified organisation.
* Achieved 'Excellent Employer' (Silver) Award as part of the Failte Ireland Employer Excellence Programme.
* Complimentary use of Hodson Bay Hotel's Gym & Swimming Pool.
* Career Development Opportunities.
* Meals provided while on Duty.
* Free Parking.
* Hotel Discounts across the Hodson Bay Group.
* Motivational Benefits - Employee of the Month etc.
* Health & Wellness Programme.
* Subsidized staff taxi service - Athlone Town.
We aim to foster a positive team spirit and enjoyable working environment through mutual respect and trust amongst colleagues.