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Client:
Intercom
Location:
null, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
945ab1c2c51c
Job Views:
74
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month. Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and tools. You’ll be part of one of our multidisciplinary Messenger teams, building and iterating on our AI-first Messenger platform.
What will I be doing?
* Own problems end to end, working with design, product, and other engineers on our team to solve the biggest problems for our customers.
* Write and ship high quality, well tested React features for our web Messenger.
* Develop technical plans and contribute to our React architecture, keeping up to date with the new tools, frameworks and best practices.
* Be comfortable writing backend software. We use Ruby for Intercom’s backend and we look for engineers to be able to unblock themselves end to end.
* Ship a change to production on your first day and a feature in your first week.
* Grow your team’s capacity by mentoring other engineers and interviewing candidates.
What skills do I need?
* Experience with a backend programming language required
* Passion for building and shipping excellent UX/UI
* 4+ years of industry experience in a software engineering role, preferably building a SaaS product.
* Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.
Benefits:
* Competitive salary and equity in a fast-growing start-up
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
* Pension scheme & match up to 4%
* Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
* Flexible paid time off policy
* Paid maternity leave, as well as 6 weeks paternity leave for fathers
* If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme.
* MacBooks are our standard, but we also offer Windows for certain roles when needed.
Working Policy:
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
Diversity and Inclusion:
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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