Job Title: ICT Manager Locations:182-188 Cambrai Street, Belfast, BT13 3 JH Contract: Permanent Responsible To: Head of Employment Services Objective: To drive positive change, with strong communication and marketing skills to effectively promote our mission and initiatives.
Hours: 35(Mondayto Thursday8.15am-4.30pm, Friday8.15am- 12.15pm) Salary: £35,426 to £39,800 per annum (Currently under review.
New appointees normally start at the bottom of the scale) Closing date: Thursday 17 Apr 2025 12:00 We are seeking a highly motivated and experienced ICT Manager to join our company; we are dedicated to supporting people with disabilities to gain employment opportunities.
The ideal candidate will be passionate about driving positive change, with strong ICT and communications skills.
The ICT Manager will be responsible for the day to day running of the ICT Department, ICT Helpdesk and contracts management.
Job Description: Tomanageaninternal ICThelpdesktosupportstaffensuringappropriate response times.
Tomanagethe ICTsupportassistantsinensuringtheyprovideappropriate support for users.
Work with staff and senior management to drive improvement and developments within ICT in line with company requirements and the company corporate plan/business plan.
Tomanage,maintainand developthecompany ICTinfrastructureand services.
Toplan,developandimplementacompany ICTstrategy.
Toensuretesteddisasterrecoverymeasuresareinplaceforthecompany with appropriate backup solutions.
Tomanageayearly ICTbudgetinlinewithprocurementguidance.
Tomanageandprocure ICTservicesinlinewithcentralprocurement guidance.
Toarrangeandmanagecontractswithappointed ICT&Telecommunication providers.
Tomanagethedisposalof ICTassetsasperdepartmentguidance.
Toensureservicelevelagreementsandcontractsareinplaceforthirdparty ICT suppliers.
Toprovideseniormanagementsupportinrelationto ICTservicesfortheir departments.
Toplan,implementanddevelopthecompany CRMsoftwareinlinewith company requirements.
Tocontinuetodevelopthe ICTdivisionforthecompanyinlinewith technology advances.
Tomanageprocesschangesandchangerequests.
Toensureprocessesaredigitalisedwherepossible.
Toensurethecompanyisfullyprotectedagainst Cyber Securityattacks.
Leadthecompany ICTsupportdivision,motivate,andinspirestafftodeliver an outstanding service to the company staff.
Any additional duties as required.
Person Specification: Essential Relevantundergraduatedegreeorequivalentcertificationinan ICTarea.
Atleast2yearsexperienceofmanagingan ICTdepartmentincludinga support/helpdesk function and contract management.
Goodanalyticalandproblem-solvingabilitiestomanagecomplexissuesas they arise.
Knowledgeandexperienceof ICTprogrammes,networks,hardwareand internet technologies.
Ability to communicate effectively to a range of staff and users of all abilities and technical knowledge.
Desirable Experienceofmanaging CRMssuchas Salesforceand Microsoft Dynamics.
Experience in managing cloud-based server technologies and virtual machines.
Technical Skills Experienceinmanagingcomplexissueswitha Microsoft Office365suiteof products.
Experienceofmanagingabusinessenvironmentusing Microsofttechnologies such as In Tune.
Experienceinmanagingescalationsrelatingtonetworking,hardwareand internet technologies.
Experience in implementing new software and digital processes.
Experienceinmanagingserverandcloud-basedtechnologies(serverless)in particular the Microsoft Azure and Windows 2012 R2 server environments.
Experienceofresearchingandimplementingnewtechnologicalsolutions.
Ability to tailor technological language to a user-friendly language to non- technical staff and end users.
Organisational Skills Analyticalandproblem-solvingabilities.
Keenattentiontodetail.
Abilitytomotivateanddirectstaffmembers.
Abletoworkeffectivelyinateam-oriented,collaborativeenvironment.
Excellentorganisationalandtimemanagementskills.
Excellentcommunicationskillsandabletotailorcommunicationdependingon the target audience.
Commitmentandfocustodeliveringacontinuedhighstandardofwork.
Anenthusiastic,flexible,positiveandproactiveattitudetowork.
Excellentinterpersonalskillswiththeabilitytolistedandquestionwhere necessary.
Theabilitytoadapttochangepositivelyandlearnnewskillsquickly.
The ability to work with a range of stakeholders across the wider business.
Why Work with USEL: 27daysannualleaveincreasingto30dayswithservice.
12days Bank Holidays Lunchtimefinishon Fridays Fully accessible building for people living with disabilities.
Freeonsitecarparking Fullyaccessibleworkplaceforall Inspire Workplace Counselling Service Health&Wellbeinginitiatives Flexibleworkingopportunities Life Assurance