The Company
An award-winning medical device and patient services company with a large presence in the Irish market.
The Role
Reporting to the Nurse Manager, the responsibilities include:
* Providing support and education to patients via the nurse helpline.
* Setting up initial therapy in the clinical room.
* Conducting CPAP follow-up clinics and coordinating with sales management, marketing, and other corporate departments.
* Offering telephone support to patients remotely using Remote Monitoring Technology.
* Managing and addressing both existing and new patient inquiries comprehensively.
* Utilizing Remote Monitoring Technologies to ensure patient compliance.
* Collaborating with physicians, technicians, and nursing staff in hospital settings as needed.
* Supporting the clinical sales support team.
* Interacting with teams including Customer Service, Warehouse, and Accounts.
* Enhancing efficiency in current workflow practices.
* Committing to delivering quality patient-focused services alongside team members.
* Handling all administrative tasks and updating patient records in online Patient Management Systems.
* Programming, dispatching, and downloading sleep diagnostic data, and sending it to physiologists and hospitals.
* Updating the allocation of devices in the relevant systems.
* Uploading and creating patient files.
* Serving as the point of contact for referring hospitals.
* Organizing the dispatch of oximetry devices for both current CPAP patients and new patients.
* Working on monthly KPIs and regularly reporting on progress.
Requirements
-Candidate must be a registered nurse -Respiratory experience/knowledge a plus (but not a requirement)
Culture
Excellently managed company that have won awards for its management -Genuinely supportive team and colleagues
Package
Competitive salary based on experience + 10% bonus + profit share -Pension, private health insurance -26 days annual leave + 1 duvet day -Hybrid (3 days from home, 2 in the office) after training period -Laptop, phone provided -Income protection -Mon-Fri 9-5
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
Skills
nurse nursing clinical
Benefits
Work From Home pension healthcare