Main Purpose of the Role:
Ensure the store operates efficiently and effectively, providing our customers with exceptional customer service and a fresh food offering at all times.
Key Responsibilities:
* Deliver Key Store Targets:
* Effectively manage people and operations to achieve sales and profitability goals.
Ideal Candidate Profile:
* Minimum 2 years of experience in a relevant retail management position
* Strong understanding of how to achieve KPIs and targets
* Proficient in Microsoft Office (Excel, Word)
* Excellent communication and delegation skills
* Highly driven with a strong work ethic and passion for grocery retail
Main Duties:
* LIVE OUR BRAND VALUES:
* Genuine, Passionate about Food, Vibrant, Committed, Innovative, and Imaginative
* Store Operations:
* Oversee the smooth running of the store
* Set, monitor, and achieve sales targets with the team on gross profit margin, net margin, waste, and other KPIs as agreed with Store Owner
* Implement planograms correctly and ensure the correct range is in place in store
* Employee Management:
* Manage employee rostering and annual leave
* Maintain accurate and secure records
* Customer Service:
* Deal with all customer queries efficiently, professionally, and consistently with store policy
* Communication and Teamwork:
* Develop and promote good communication between employees and management in a safe, respectful, and inclusive environment
* New Initiatives:
* Engage with new initiatives and embrace new ways of working