A leading IT company is seeking a skilled German speaker to join their Client Support Team in Dublin.
Job Details
* Position: German Speaker Client Support
* Location: Hybrid model or work from home permanently (based in Ireland)
* Working Hours: Monday to Friday, office hours
* Job type: Permanent, Full time
Responsibilities
1. Provide consultative support and exceed customer expectations.
2. Work with B2B clients to resolve queries and technical issues via email, phone, and chat support.
3. Communicate effectively with other departments and product teams.
4. Maintain high levels of customer satisfaction.
5. Demonstrate flexibility, resilience, and a positive attitude.
Your Profile
* Fluent German and English skills (C2 level) for writing and speaking.
* Experience in customer-facing roles, such as customer service or technical support.
* Critical thinking and problem-solving skills are essential.
Description
This role offers an exciting opportunity to utilize your language skills and customer support experience in a dynamic environment. As a German speaker in our Client Support Team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and maintaining high levels of customer satisfaction.
The ideal candidate will possess excellent communication skills, both written and verbal, and have experience working in a customer-facing role. You will be comfortable working in a hybrid environment and will be able to demonstrate flexibility and resilience in a fast-paced setting.
We offer a competitive salary and benefits package, commensurate with experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.