Accounts Receivable Specialist
At Cloudera, we empower people to transform complex data into clear and actionable insights.
We are seeking an experienced Accounts Receivable Specialist to join our team. As an Accounts Receivable Specialist, you will be responsible for the following tasks:
* Reconciliation of customer accounts and provision of Statements of Account.
* Review the AR subledger daily, issue payment reminders both ahead of invoice due date and as needed if invoice becomes overdue.
* Contact customers via telephone and email to resolve any billing related questions, requests or issues.
* Work cross-functionally with Order Management, Sales Ops, and Sales to resolve queries or issues in relation to open invoices.
* Assist management with specific processes in place for aged debt, including review of Tesorio notes and liaising with internal teams on agreed actions.
* Generate invoices in NetSuite and submit to customers through various means.
* Follow policy and procedures for approval, creation and application of credit notes.
* Work with the Treasury team on any agreed refunds.
* Participate in the month-end close process.
* Support audit tasks as needed.
* Help with ad-hoc tasks as determined by the Sr. Manager.
To succeed in this role, you will need:
* Excellent communication skills to liaise with external and internal customers; comfortable reaching out and communicating in person, over the phone and web conference.
* A proactive attitude, both in relation to the role and process/system improvements.
* Invoicing and credit memo/returns experience.
* Familiarity with basic contractual documents and contractual provisions related to billing and payment rights.
* Problem-solving skills.
* The ability to prioritize and multitask.
We offer a range of benefits to support your career development and well-being:
* Generous PTO Policy.
* Support work-life balance with Unplugged Days.
* Flexible WFH Policy.
* Mental & Physical Wellness programs.
* Phone and Internet Reimbursement program.
* Access to Continued Career Development.
* Comprehensive Benefits and Competitive Packages.
* Paid Volunteer Time.
* Employee Resource Groups.
Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.