Assistant Front Office Manager
We are seeking a dedicated and professional Assistant Front Office Manager to join the dynamic team of a 4-star hotel located in the scenic heart of County Wicklow, offering a world-class experience for their guests.
About the Role:
* Assist in the management of the Front Office team, including reception, concierge staff, and night porters.
* Work closely with the Front Office Manager to maintain the hotel's reputation for excellence, while managing guest interactions, and assisting with the development and training of team members.
* E nsure smooth check-in and check-out processes, addressing any guest inquiries or concerns.
* Assist with AR and have knowledge of the debtors procedure.
* Monitor and maintain the hotel's guest management systems (PMS) and ensure accurate billing.
* Handle guest complaints and resolve any issues promptly and professionally.
* Assist in managing and training Front Office staff, ensuring a cohesive and efficient team
* Support the Front Office Manager with administrative duties, including rostering, staffing levels, and stock management.
* Maintain knowledge of hotel services, local attractions, and seasonal promotions to assist guests.
* Promote and upsell other aspects of the hotels facilities.
* Implement and uphold hotel policies and procedures, ensuring compliance with safety and cleanliness standards.
What We Offer:
* A full-time permanent role.
* A competitive salary: €45,000 - €55,000 per annum.
* Opportunities for career growth and professional development.
* A bike to work scheme.
* Educational assistance.
* Discounts on hotel services and facilities.
* A dynamic and supportive work environment.
Requirements:
* Previous experience in a supervisory role within a 4- or 5-star hotel Front Office department.
* Strong leadership skills with the ability to motivate and inspire a team.
* Proficiency in hotel management software (PMS), ideally Opera or similar.
* Strong communication and interpersonal skills.
* Ability to work under pressure in a fast-paced environment.
* Flexibility with working hours, as the position requires a 7-day roster.
* A positive, proactive attitude and a passion for hospitality.