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Responsibility: Responsibility for the hotel during night hours, ensuring that the highest level of guest service is given at all times, paying particular attention to conference/function business and all public areas, ascertaining complete guest satisfaction at all times.
Role Specific Duties:
1. Ensure meeting & event rooms are properly set up, broken down and reset according to the weekly function sheets;
2. Liaise with front office regarding all aspects of client's requirements;
3. Set up and deliver room service requests when required;
4. Deal with external and internal queries;
5. Carry out our customer relations policy ensuring that we maintain 4 star standards at all times;
6. Report and where possible take action on incidents of accidents or damage in the Hotel;
7. Be proactive in maintaining energy efficiency within the Hotel;
8. Deal with customer complaints in an efficient and professional manner and notify Management of these;
9. Ensure the safety of all our guests throughout the night by completing the safety checks and night audits competently;
10. Ensure the hotel is prepared for the next day's business;
11. Serve all guest requirements for the property during the night period;
12. Ensure that all necessary steps are taken to safeguard company money, goods and assets;
13. Coordinate and carry out various cleaning duties and general portering duties, as necessary;
14. Provide a safe and secure environment for hotel guests;
15. Be proactive in ensuring that all Health & Safety procedures and hygiene procedures are adhered to at all times.
Some of the benefits of joining the team at Oriel House Hotel:
* Free parking
* Complimentary Leisure Club Membership
* Staff Meals
* Contributory company pension scheme (12 months service requirement)
* Company Life Insurance Scheme
* Employee Assistance Programme
* Talbot Collection Friends and Family Rates
* Training and Development Opportunities - we invest in our people
* Being part of a progressive & growing company
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