Sales Job Title: Reservations Manager
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reservations
Reports To: General Manager
Job Summary:
Park Hotel Kenmare is seeking a highly motivated and detail-oriented Reservations Manager.
This role is integral in managing reservations operations, optimising room revenue and ensuring a seamless booking experience in alignment with the hotel's luxury brand standards.
The ideal candidate will have a strong background in high-end hospitality properties, exceptional organisational skills and a passion for delivering unparalleled customer service.
Responsibilities:
Oversee and manage the reservations department to ensure seamless and efficient booking processes.
Maintain the highest level of guest customer service and care, ensuring all reservations inquiries (phone, email, online) are handled professionally and efficiently.
Implement and oversee revenue optimisation strategies in collaboration with the Accounts team.
Ensure accurate room inventory management and coordinate with the Sales, Front Office and Revenue teams to maximise occupancy and revenue.
Train, mentor and lead the reservations team to uphold the hotel's standards of excellence.
Monitor and analyse reservations data to identify trends, forecasting demand, adjusting pricing strategies accordingly.
Maintain knowledge of hotel services, amenities and promotions to effectively upsell and cross-sell.
Ensure compliance with hotel policies and industry standards, maintaining accuracy in all reservations-related transactions.
Foster relationships with VIP guests, travel agencies and corporate clients to enhance customer loyalty and repeat business.
Collaborate with the marketing team to implement promotional strategies for various booking channels.
Address and resolve any guest concerns related to reservations in a timely and professional manner.