Who is DHL Global Forwarding (DGF)?
DHL Global Forwarding (DGF) is part of DHL Group. While DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,200 of us based in the UK across 15 different sites.
As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. You name it, we’ve shipped it - from brown bears, to aircraft engines, to lifesaving medicines! We are also proud to partner with key global sporting series, movie franchises and music tours.
At DHL Global Forwarding UK, we’re not simply about Freight Forwarding, we’re about connecting people and improving lives. At present, this includes driving the digitalisation and decarbonisation of our industry.
Our people are at the heart of what we do and we’re committed to helping our Forwarders realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding UK is recognised as a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
Role Title : Warehouse Operative
Business Unit : DHL Global Forwarding(Ireland) Ltd
Reports to : Onsite DGF Warehouse Team Lead
Dotted Reporting line : Implant Operations Manager
Days & Hours of Work : 5 over 2 shift pattern; 7am to 7pm
Accountabilities
Key activities
Key Accountabilities
* Pick orders in preparation for outgoing replenishment
* Pick ADHOC material requests as required
* Maintain cleaning materials to high standards
* Work in cleanroom following GMP and SOP's
* Liaise with manufacturing staff on daily requirements
* Deal with customers’ requests
* Collaborate with warehouse receiving team in labelling, forklift driving and any other requirements
* General warehouse support tasks
* Manage and develop relationships with offices and agents globally
* Follow policies and procedures to ensure optimum storage and handling of products and materials in the warehouse and production areas.
* Maintain Health and Safety standards. Working in a safe and effective manner, in line with the training that is delivered to you and attend all training courses set out by the company
* Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required
* Maintaining general housekeeping
Competencies
Relationships With Others
* Communicates in an open and honest manner.
* Treats others with respect, develops trust and values diversity.
* Demonstrates sensitivity to diversity, ie culture, gender, age, religion, race disability.
* Develops effective relationships with employees, peers and managers.
* Confidence in dealing with all levels in the business over the telephone and also on a face to face basis.
* Ability to remain calm when dealing with difficult people.
* Good listening skills and ability to respond in a clear, respectful manner.
Teamwork
* Commitment to fulfilling their role in a team.
* Supportive approach to other team members.
* Shares information, knowledge, ideas and experience freely with others.
* Commits to team decisions and contributes to building a team spirit.
* Works collaboratively with others to achieve team or business objectives.
* Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement.
* Encourages and motivates team members and work colleagues.
Customer Orientation
* Basis decisions on how his/her actions impact on customers and DHL.
* Builds and maintains effective relationships with customers, suppliers and other departments.
* Focuses on the needs of customer and seeks to meet and exceed expectations.
* Quickly and practically solves problems, seeking advice where necessary.
* Appreciates what customers want and continuously strives to meet customer expectations.
Problem Solving
* Identifies issues, problems and opportunities.
* Deep dives to identify root causes of issues.
* Applies formal problem solving techniques.
* Evaluates risk.
* Gathers information and analyses cause and effect.
* Quickly and practically solves problems.
* Establishes effective work processes and measures.
* Documents and communicates awareness of the problem, solution and action taken.
Commitment to Excel
* Achieves work targets and is willing to take on additional roles/responsibilities.
* Continuously reviews current processes.
* Seeks and is open to feedback from others.
* Always behaves in a manner consistent with DHL's values.
* Demonstrates a positive attitude to change.
* Flexible approach to work.
* Looks for opportunities in a changing situation.
* Provides detailed advice to others.
* Takes initiative to keep skills up to date.
Procedural Skills
* Ability to organize own workload across a range of responsibilities & meet deadlines.
* Ability to select appropriate procedures.
* Ability to follow procedures.
* Ability to meet procedural deadlines.
* Ability to improve an existing procedure.
* Ability to create a procedure.
Attention to Detail
* Ability to work with lots of data to high level of accuracy.
* Ability to apply high attention to detail to written (text) documents.
* Ability to follow through on procedures and ensure completion.
Skills / Qualifications:
Expected Years Of Experience
* Minimum 2 years' experience in a similar role
* Forklift driving experience particularly narrow aisle
* Experience handling pharma goods desirable working to GMP standards
* Strong customer orientation seeking to meet and exceed customer expectations
* Ability to work in an environment of continuous change and flexible working approach
* Excellent teamwork but also ability to work independently and use initiative
* Ability to develop effective relationships with key stakeholders
* Strong attention to detail and experience working to strict guidelines and procedures.
Expected Qualifications
* Leaving certificate required
* Forwarding/Logistics related qualification desirable
* Qualified Known Consignor desirable.
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time. #J-18808-Ljbffr