Overview The Tactical Support Engineer will join our existing team who are responsible for supporting the entire desktop environment for all groups within the SIG Dublin office – this extends to trading, technology, admin, finance and operations.
This is a very challenging and varied environment that covers (among other areas) all windows desktop issues, PC builds, software installs, peripherals (keyboards, monitors, etc), printers, telecoms (such as turrets, phones, clocks, etc), set up for new starters, trader desk moves, basic patching, file permissions and market data permissions, all of which are managing through the helpdesk support queue.
This is a very demanding and highly technical role which involves working in a highly active and demanding trading environment to provide first level operational support for both trading and technology teams.
There is a requirement that the Helpdesk team works closely with the Trading Application Support team and facilitates overlap where required to ensure consolidated support across our desktop systems and trading software.
The successful candidate will display a strong technical ability in making critical support decisions while working under pressure.
The successful candidate will also work closely with Technology teams in Dublin and Bala and other 3rd party support functions.
All members of the team will participate in early morning and out of hours support schedules.
Core ResponsibilitiesDesktop 1st and 2nd level support – working closely with the software development teams, system architects and traders to provide essential primary support for all desktop software and hardware systems – includes but not specific to Windows desktop issues, Access & Excel, user accounts, s/w installs, file permissions, basic patching,Desktop builds and peripherals – working within the production support team to complete Windows builds - using tools such as SCCM and Ghost, setting up new workstations, monitors, managing new starters, printersTelecoms 1st and 2nd level support – providing support for trader desk turrets, desk phones, video conferencing, voicemail and voice recordingsTrader desk relocationsContinuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environmentsInteract with various internal IT support functions to troubleshoot and resolve problems as they happenLiaising with technology teams in Bala and/tor external vendors as requiredInventory of hardware onsiteWhat we're looking for.
in a technical discipline or equivalent experience.
Minimum of 5 years providing first level Desktop Support in a demanding technology environment.
Financial trade floor experience is beneficialKnowledge & SkillsExcellent working knowledge of Windows desktop OS (XP professional/Win 7)Excellent knowledge of MS Office (2003/2010), in particular Excel and AccessStrong knowledge of Active DirectoryStrong working knowledge of peripherals, printers, graphics cards, network cardsStrong knowledge of automated PC builds (.
Ghost, SCCM)Experience with vendor systemsKnowledge of telecoms such as phone systems, video conferencing and turrets would be an advantageReuters & Bloomberg Professional would be an advantagePersonal SkillsAbility to work under pressure and meet tight deadlinesSelf-motivated, driven and creativeStrong communication skills (written and verbal)Excellent attention to detail – very thorough in work completedAbility to work well on own initiative or as part of a teamExcellent time management, organization and prioritization skillsExcellent interpersonal skillsFlexibility – all members of the Helpdesk team participate in early morning shift rotationsDesire to learn and improve skills and knowledge.
SIG is not accepting unsolicited resumes from search firms.
All resumes submitted by search firms to any employee at SIG via-email, the Internet or directly without a valid written search agreement will be deemed the sole property of SIG, and no fee will be paid in the event the candidate is hired by SIG.