**The Role**
* Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, ensuring all coffee equipment is left in good working order.
* All work carried out meets the correct equipment set up as per agreed specification, providing consistent coffee quality to ensure first time fix and customer satisfaction.
* Work proactively with the central call centre, taking day-to-day instructions and keeping them updated so waiting customers are kept informed.
* Comply with on-site arrival procedures by making contact with a manager/supervisor to introduce yourself and seek permission to commence work on equipment.
* Adhere to Health and Safety procedures, undertaking risk assessments to ensure it is safe to work and bringing any risks to the attention of company management.
* Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring they are reviewed and completed prior to leaving premises to validate client satisfaction.
* Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
* Provide agreed spare parts stocks via handheld unit to ensure parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
**The Person:**
* A confident individual with a passion for customer service.
* Demonstrates strong problem-solving skills with an electrical mechanical background.
* Full training will be provided.
* Computer literate with a clean driving licence.
* Self-motivated with a flexible approach to work, location, and hours (required to work 1 in 4 weekends).
**What We Offer:**
* Negotiable salary depending on experience.
* Overtime opportunities.
* Company Vehicle.
* 25 days Holiday.
* EAP (Employee Assistance Programme).
* Life Assurance.
* Other Company benefits.