Operations Manager
We are seeking an experienced Operations Manager to join our team at a not-for-profit organisation in Cavan. This is a full-time, permanent position located on-site.
Key Responsibilities
* Operational Oversight: Manage daily operations of the facility, including maintenance, housekeeping, and guest services, ensuring seamless functionality.
* Regulatory Compliance: Ensure adherence to health and safety regulations, operational policies, and financial guidelines to maintain legal and organisational standards.
* Budget & Resource Management: Monitor and control budgets, expenses, and resources in alignment with the Financial Handbook, optimising cost efficiency.
* Volunteer Coordination: Work alongside volunteers by delegating tasks, providing training, and fostering a positive, collaborative environment.
* Facilities Maintenance: Oversee repairs, renovations, and infrastructure upgrades, coordinating with vendors and contractors for timely service delivery.
* Quality & Safety Assurance: Conduct regular inspections to uphold high standards in facility safety, cleanliness, and operational efficiency.
* Customer Experience: Deliver exceptional hospitality by addressing customer inquiries, concerns, and feedback professionally, enhancing overall guest satisfaction.
* Community & Stakeholder Engagement: Build strong relationships with customers, community members, and stakeholders to strengthen the organisations reputation and impact.
* Revenue & Business Growth: Identify opportunities to expand services, such as hosting events, workshops, and activities, while assisting in marketing efforts to attract new customers.
* Project & Event Management: Plan, organise, and execute facility improvements, events, and activities, ensuring alignment with organisational goals, effective volunteer involvement, and continuous improvement based on feedback.
Requirements
* Demonstrated expertise in facilities management, hospitality, and customer service, or in a similar environment.
* Strong communication, leadership, and interpersonal skills to engage effectively with staff, volunteers, and guests.
* Proficient in using software applications for operational management, financial analysis, and reporting.
* Good understanding of Health & Safety practices to ensure compliance and maintain a safe environment.
* Previous experience working with and/or managing volunteers.
* A full clean license and own transport – essential.