Technical Support Representative (German-speaking)
Join to apply for the Technical Support Representative (German-speaking) role at Tobii Dynavox.
Why Join Us?
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.
As our Technical Support Representative, you will join our multilingual Technical Support team as the product expert to whom users, professionals, and partners turn to when in need of help. In this role, you will be the voice of Tobii Dynavox to our users in the UK and Ireland region and partners, advocating for them within our organization while gaining in-depth knowledge of our diverse product portfolio.
In this role, you will:
* Assist customers, partners, and internal colleagues with any technical inquiries and support requests about our products.
* Troubleshoot issues across our hardware and software platforms via phone, email, chat, and remote desktop sessions.
* Assist customers in understanding our product features, functionalities, and best practices, empowering them to resolve issues independently.
* Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to their success.
* Contribute to the development of customer support strategies by gathering and documenting customer feedback and feature requests.
* Collaborate with our marketing team to monitor our social media channels.
You can contribute significantly and thrive in this role if you’re a fast learner who enjoys collaborating with colleagues across different teams. We value finding a strong cultural fit along with previous work experience. Your enthusiasm, dedication, and ability to inspire colleagues will make you a great addition to our team at Tobii Dynavox.
We are looking for someone that has:
* Fluency in both verbal and written English and German.
* Proven experience in customer service, technical and product support, or customer-facing roles.
* Ability to interact with developers comfortably while making computer novices feel supported and understood.
Please note: This role is office-based (our Cork office) with the potential to move to hybrid working after onboarding. The core working hours include 8:30 am - 5:30 pm from Monday to Friday.
What will set you apart?
* Experience in CRM and ERP systems (such as Salesforce, Visma, or Dynamics).
Please note: You don't need to be an IT expert; however, we greatly appreciate your interest in technology and familiarity with both Windows and Apple products.
What is next?
Please address your questions at mine.hacisalihoglu@tobiidynavox.com and submit your resume and/or LinkedIn profile (in English) through our career website. We're looking forward to your application!
Our Values:
At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. We are committed to being Collaborative, Considerate, Curious, and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight.
What We Offer:
* Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Your work makes a meaningful impact.
* “Yes, and...” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options.
* Growth and Development: We invest in your future with training, learning opportunities, and internal growth paths.
* Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued.
* A Global Leader with Heart: Be part of an innovative company that combines experience and cutting-edge solutions with a mission to change lives.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Medical Equipment Manufacturing
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