Key Responsibilities
Effective allocation of resources to meet client requirements, ensuring full compliance.
Core Tasks
* Taking calls and assigning work to relevant individuals; sending and receiving emails for facility requests.
* Running weekly helpdesk reports on call volume and command centre activity.
* Verifying job report and timesheet accuracy through checks and comparisons.
* Procuring materials necessary for timely job completion.
* Raising and sending purchase orders.
* Owning maintenance administration to ensure high-quality day-to-day operations.
* Processing paperwork accurately, including IT system input and data backups.
* Developing efficient work practices for professional business activities.
* Acting as a reliable backup to the maintenance manager and helpdesk function, keeping the maintenance manager informed of issues or complaints.
Requirements
* Experience in a fast-paced office environment and previous helpdesk experience is desirable.
* Flexibility and excellent social skills are essential.
* Excellent interaction, organization, and interpersonal skills.
* Proactive attitude and willingness to take initiative.
* Diligence and flexibility, with the ability to work independently and as part of a team.
* Multitasking and self-initiative are critical.
* Basic knowledge of Microsoft packages is required.
* Good telephone manners and communication skills are vital for client liaison.
This list highlights key aspects of the position but is not exhaustive. Staff members are expected to address other contingencies that may arise, actively supporting the company with operational, technical, and personnel issues. This job description may be amended to reflect corporate policy and company goals.