We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.
To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.
All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.
What You Will Achieve
The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.
As part of the Service Management Solutions team, the Sr. Manager, ServiceNow ITOM Architect is a highly skilled and experienced ITOM Engineer with a strong background in ServiceNow ITOM, ServiceNow Discovery, Service Mapping, CMDB, CSDM and Event Management. The ideal candidate will have a proven track record of delivering successful ITOM solutions following industry best practices and hands-on expertise in ServiceNow development. The main responsibility of this role is to design, develop, and implement IT operations management processes and systems, utilizing the ServiceNow platform. This individual will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The ideal candidate will ensure that the IT Operations Management solution will provide excellent visibility into the IT environment and maintain that visibility in a dynamic, ever-changing landscape; implement enhanced event correlation while suppressing unnecessary noise; support automation and predictive intervention to proactively address potential issues. This ensures comprehensive monitoring, efficient event management, and improved operational efficiency.
How You Will Achieve It
* Work closely with cross-functional teams to gather requirements and ensure successful delivery of ITOM solutions.
* Partner with ITOM Product owner to develop strategy and roadmap for product development and release.
* Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed system.
* Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
* Design and implement ITOM processes and systems in alignment with the organization's IT strategy and goals.
* Configure the ServiceNow ITOM suite, including ServiceNow Discovery, Service Mapping, CMDB, CSDM, and Event Management.
* Hands-on development to include creation and configuration of existing out-of-box and custom patterns, Discovery Schedules, probes, sensors, and Event rules.
* Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, and application management tools using OOB plugins and API methods.
* Troubleshoot and resolve technical issues related to ITOM processes and systems.
* Develop and maintain technical documentation for ITOM solutions implemented.
* Lead efforts related to consuming additional data sources into the CMDB.
* Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, and Event Management.
* Experience with CMDB design, architecture, and implementations with a fair understanding of the ServiceNow CMDB model and extensions.
* 3rd party software integrations with ServiceNow.
* MID Server management experience.
Qualifications
Must-Have
* Bachelor’s degree in a relevant field such as Computer Science, Information Technology, Engineering.
* 7+ years of experience interfacing with or managing IT application/infrastructure technologies.
* 5+ years’ proven experience with ServiceNow ITOM administration/management, configuration, development, integration, upgrade and continuous improvement.
* Certified Technical Architect (CTA) with Certified Implementation Specialist (CIS) certifications in ITOM disciplines.
* Expert in core ITOM/ITAM modules such as Discovery, Service Mapping, CMDB, CSDM, and Event Management.
* Experience with integrating ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and Integration Hub.
* Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
* Strong understanding of business processes and how ServiceNow can support and improve them.
* Demonstrated ability to work in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.
* Ability to address and resolve technical issues efficiently.
* Ability to mentor and develop others.
Nice-to-Have
* Certified Master Architecture (CMA).
* ITIL certified (Foundation v3 or v4).
* Experience writing, tuning, optimizing and troubleshooting SQL based queries, functions and procedures.
Work Location Assignment: Hybrid
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Why Patients Need You
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
* Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing.
* Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
* Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves.
* And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
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