Access to Care Advisor Reception / Admissions
The Access to Care Team provides end-to-end administration support to the hospital and its functions.
Key Responsibilities:
* Manage all queries, telephone calls, and correspondence for Front of House, Admissions, Outpatient clinics, and Medical Records.
* Deliver a patient-centered experience to all patients and stakeholders.
* Process registrations, manage car park enquiries, and handle call volumes efficiently.
* Responsible for Healthlink, referrals, and outpatient clinic diary scheduling.
Admissions:
* Ensure smooth running of admissions, checking patient details, and confirming insurance and revenue collections.
* Communicate DNA and cancellations to relevant departments.
* Liaise with Theatre scheduling and medical records teams.
Personnel:
* Follow uniform policy and respect organisational values.
* Participate in quality and safety initiatives, audits, and health and safety procedures.
* Maintain confidentiality of patient and staff information.
Requirements:
* Previous experience in a similar role.
* Excellent customer care, interpersonal, and communication skills.
* Knowledge of Microsoft packages and Hospital Administrative Systems.
* Strong organisational and time management skills.
Benefits:
* Competitive pay and performance-related pay.
* Fully paid maternity and paternity leave.
* Competitive Pension Plan and company-funded Death in Service Benefit.
* Critical Illness cover and annual ACES programme rewards.
Salary: €45,000 - €55,000 per annum, depending on experience. Estimated salary range based on job title, location, and industry standards.