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Jobs will be labeled when they're a good or great matchGreat matches will be shown first in search resultsRelevant skills and experience will be listed so you know why those jobs are a matchSMB Account Manager - UK Dublin, County Dublin, Ireland
Job Description Summary: PayPal is seeking a motivated and detail-oriented Account Manager to join our European team.
The Account Manager will manage a portfolio of merchant accounts, build relationships, ensure merchant satisfaction, and undertake an advisory role to help our merchants achieve their growth objectives.
The ideal candidate has excellent communication skills, a positive attitude, and a passion for delivering exceptional experiences.
Job Description: Key Responsibilities: Client Relationship Management: Act as the primary point of contact for assigned portfolio of clientsBuild and maintain strong, long-lasting relationships with clientsAssist in understanding client needs and offering solutions that meet their objectivesFoster high-value engagements with merchants to ensure they are fully integrated and utilizing PayPal's offerings to their maximum potentialRespond timely to all client requests and escalationsShapes strategies for account retention and expansion, ensuring alignment with broader organizational objectivesAccount Management: Support and manage a portfolio of several hundred European-based accounts, each generating significant payment volume with PayPalMonitor account performance and work with internal teams to address client issues and concernsRe-engage with merchants via email to assess their interest and drive reengagementAchieve key performance indicators (KPIs) tied to reengaging merchants, growth, and driving high-value engagementGrowth: Actively identify cross-sell and upsell opportunities, delivering product recommendations based on client needLead pass into specialist Sales teams for complex / high-value opportunitiesOperational Tasks: Prepare reports on portfolio performance and key drivers of progressCollaborate with internal departments to ensure smooth execution of client campaigns and servicesQualifications: Bachelor's degree (Business, Marketing, Communications, or a related field preferred)5-7 years' experience in customer service, sales, or account managementProven track record working with mid-market sized businessesExcellent communication and interpersonal skillsStrong organizational skills and attention to detailAnalytically minded and comfortable with reviewing data to identify trends and make relevant recommendationsResults-Oriented: Demonstrated ability to meet and exceed performance targetsAbility to thrive in a fast-paced, dynamic environment; work independently and as part of a teamFluency in EnglishProficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred)Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy.
And we can't do this without our most important asset—you.
That's why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit paypalbenefits.com.
Commitment to Diversity and Inclusion: PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
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