Role Overview
This role is responsible for processing various tasks, including transfer requests, retirement claims, and AVC payments.
Key Responsibilities
* Process transfer requests to/from the Scheme
* Process retirement claims
* Administer AVC payments, registration, and claims
* Respond to queries from members, pensioners, and third parties via phone, email, or post
* Assist Solicitors in drafting Pension Adjustment Orders and implementation of same when approved
* Support with sick pay, ill-health, and death claims
* Contribute to ad-hoc project work and provide cover for other team members as needed
Requirements
* QFA qualification or be well advanced in achieving same
* At least 2 years of experience in a similarly varied role
* Excellent telephone manner and customer service skills
* Fluent verbal and written English language skills
* Numerate with strong accurate data entry skills
The Ideal Candidate
* Confident professional and enthusiastic individual with a positive can-do attitude
* Well-organised individual who can work to strict deadlines while maintaining high standards of accuracy and attention to detail
* Multi-tasker who is accustomed to working in a busy demanding environment
* Team player who can work closely with colleagues yet prioritise workload and work on own initiative when required
Key Skills
* Admin work
* Data entry
* Fluent English
* Organised