Account Manager, Netherlands, Belgium, Luxembourg
Meta's Small & Medium Business Group contributes to Meta's mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an outstanding opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. The ideal candidate will have experience in account management or related areas such as sales, customer service or experience in advertising agencies. The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires consultative sales skills, a focus on customer service, and thrive in a dynamic and data-driven, team-focused environment delivering against tight deadlines. This position is based in Meta's EMEA Headquarters in Dublin.
Responsibilities
1. Manage a portfolio of clients, with a focus on driving revenue and year-on-year growth.
2. Build and manage relationships with clients and develop a thorough understanding of their business objectives, goals and challenges by using data and insights to guide strategy and implementation of Meta solutions against client's marketing objectives.
3. Drive product and best-practice adoption across the portfolio.
4. Analyse data to identify trends to enhance our customer support processes and improve team efficiency.
5. Build mutually beneficial relationships with advertisers to grow their spend.
6. Effectively manage priorities and time in order to meet deadlines and administrative tasks.
7. Identify growth opportunities and trends in client verticals.
Minimum Qualifications
1. Bachelors or Masters degree or equivalent experience.
2. Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
3. Ability to effectively prioritise tasks and manage time, even under high-pressure situations.
4. Articulate complex data stories, in simple language to customers via day to day communications and regular presentation.
5. Team working skills, ability to work in an international work environment with a passion for making an impact.
6. Communication and presentation skills.
7. Present key client issues in an effort to be the customer advocate within Meta.
Preferred Qualifications
1. Previous experience in customer sales, account management sales support, agency account management or consulting.
2. Proficiency in Dutch language is highly desirable, but not essential.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity and Affirmative Action
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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