1. To ensure the delivery of a high standard of customer care and service is provided at all times in every area of the business in the Samás Spa.
2. Perform treatments ensuring all treatments are carried out to the highest possible standard in accordance with training guidelines
3. Manage daily bookings efficiently
4. To ensure new staff have had the adequate training to deliver the highest standard of customer service.
5. To ensure the hygiene and cleanliness of the Spa area, treatment rooms and implements that are required to perform treatments should all reach health and safety levels.
6. Stock control including the ordering of retail and salon products should be carried out on regular occasions.
7. Developing promotional opportunities to maximise the business potential.
8. Rostering adequate levels of staff in conjunction with the manager.
9. To liaise with the manager on a weekly basis with regard to any issues / incidents which may occur in the Spa
10. To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel
Complimentary Healthy Meals on duty
Uniforms
Family & Friends discount rates
A day off on the day after your birthday to celebrate properly
Cylcle to Work scheme
Excellent Training and Personal development
Potential to gain experience in other departments
11. Professional Therapist qualification required (ITEC or CIDESCO)
12. Be enthusiastic, confident and passionate about the wellness industry