Job Overview
We have an immediate opportunity for an experienced Warehouse Operator with a long-established client in Oranmore, Galway. The position will be offered as full-time permanent with a competitive package.
Main Duties & Responsibilities:
* Customer Service: Provide exceptional service to customers, ensuring their needs are met and exceeded.
* Warehousing Operations: Maintain the smooth and efficient operation of the depot, ensuring a high level of customer satisfaction.
* Sales Potential: Maximise sales potential from the depot through upselling, generating sales from existing and potential customers, and following up on opportunities.
* Order Entry & Sales Dockets: Input and maintain order entry/sales dockets in company computerised systems.
* Cash Handling & Credit Card Transactions: Process customer transactions, including cash handling and credit card transactions.
* Bank Lodgements: Conduct bank lodgements regularly to avoid cash build-up on site.
* Liaising with Other Functions: Collaborate with distribution, finance, customer services, and quality teams.
Customer Service & Deliveries
Represent the company professionally by dealing face-to-face with customers, taking queries over the phone, and assisting with loading customer vehicles.
* Dealing with Customers: Respond to customer queries and concerns in a timely and professional manner.
* Van Deliveries: Perform van deliveries to depot customers at various locations throughout Galway and surrounding counties.
Warehousing Duties
Maintain a clean and organised warehouse area, ensure adequate stock levels, and perform tasks such as pulling and labelling customer orders.
* Warehouse Organisation: Maintain the warehouse area, ensuring it is clean and organised.
* Stock Management: Order stock to maintain adequate stock levels.
* Pulling & Labelling Orders: Pull and label customer orders accurately and efficiently.
* Health & Safety: Maintain strict health and safety standards.
* Documentation: Complete and maintain documentation as required.
* Receiving & Storage: Receive, check, and store incoming goods.
* Stock Counts: Perform regular stock counts to ensure accuracy.
* Opening & Closing Warehouse: Open and close the warehouse as required.
Additional Responsibilities
Perform additional tasks, such as covering the depot in the absence of the Senior Depot Operative, maintaining confidentiality, and participating in the efficient flow of information within the company.
* Covering the Depot: Cover the depot in the absence of the Senior Depot Operative.
* Confidentiality: Maintain confidentiality of company information.
* Information Flow: Participate in the efficient flow of information within the company.
* Raising Concerns: Raise any concerns or issues as they arise.
Skills
The ideal candidate should possess excellent customer service, warehousing, and communication skills.
* Customer Service: Excellent customer service skills, providing a high level of satisfaction to customers.
* Warehousing: Strong warehousing skills, including stock management, organisation, and maintenance.
* Communication: Effective communication skills, both verbal and written.